Rental Frequently Asked Questions

WEATHER AND CANCELLATION POLICY

In the event weather or life insist you reschedule or cancel your rental, the deposit you’ve made will be kept for exactly one year as credit towards another rental. This credit is non-refundable.

Do you offer package pricing for multiple items?

Yes, we do. The more items you order, the larger the discount! Call or email for details on a Package Price.

What about adults and teenagers?

We have a variety of games that cater specifically to child at heart adults! Browse our website for a general Idea, call or email for details.

Do you require a deposit?

For typical orders under $500 we do not require a deposit. For orders over $500, we use the following guidelines: For residential customers, we may require a deposit of 25% on orders greater than $500. This deposit is refundable under our bad weather cancellation policy. It is not refundable for any other reason, the deposit may be applied towards a future rental up to 1 year after the original rental date.

Where can I put the inflatable?

The setup location can be on grass, asphalt, driveways, patios, decks. The setup location must be clear of sharp weeds, sharp objects, animal waste, and tree limbs. It should also be fairly flat, though mild slopes are OK for everything except slides. If you’re unsure about the location, you can e-mail a picture of the site to party@houstonparty.com, or you can schedule a site visit prior to your rental for a small fee.

Will an inflatable hurt my grass?

Although moonwalks are large and heavy, they cover a large surface area and will have a minimal impact on your grass. It will flatten grass temporarily, but we’ve never heard of any permanent damage. We will put stakes into the grass to hold the inflatable in place, but these holes are no larger that what you typically see with lawn aeration.

Can I Pick Up Moonwalks from your warehouse?

Yes you can! It may be the more convenient thing to do. But only certain moonwalks are available for this option.

  1. Call and make a reservation at 281-353-2254, or email us at party@houstonparty.com We need to make sure the item your interested in is available.
  2. Pickup your equipment on Friday between 9:00am and 4:30pm, or Saturday between 9:30am-11:00am.  Once we know you’re coming, we’ll get everything ready for you. For some items, we’ll need to give you brief instructions on setup and use. There will also be a few forms to sign. Nothing outrageous, just the usual rental agreements.
  3. Let the Party Begin!  If you run into any trouble, just give us a call and we’ll help you through it on the phone. We want to make sure you get the most out of your rental.
  4. Bring your stuff back. Bring it back on the following Monday between 9am and 4:30pm

So what’s the difference?

It is less expensive than delivery in 90% of cases.

You get to keep the equipment for longer. Delivery has the obvious benefits of convenience and service. If you’re trying to do your event on the cheap, or you just need a few inexpensive items then picking up at our warehouse is a great option!